ClassZ Platform Terms of Service

1 Eligibility and Account Registration

You must be at least 18 years old and legally capable of entering a contract to hold a ClassZ account. A parent, legal guardian, school, business, or government customer may purchase for an eligible participant where ClassZ permits it. You must provide accurate information, protect your credentials, promptly update material account information, and notify us of suspected unauthorized use. You are responsible for activity conducted through your account unless prohibited by law.

We may require identity, business, professional, payment, tax, background, insurance, venue, or other verification. Verification does not constitute endorsement, certification, or a guarantee. We may refuse, suspend, restrict, or close accounts to protect users, comply with law, investigate misconduct, or enforce these Terms.

2 Marketplace Role

ClassZ provides technology and operational services that allow learners to discover and book in-person learning experiences; instructors to propose, publish, and deliver classes; and hosts to offer classrooms or other learning spaces. Instructors and hosts are independent providers. Except where ClassZ expressly states otherwise in writing, they control their own services, schedules, methods, personnel, licences, taxes, insurance, and compliance.

ClassZ is not a party to the direct service relationship between a learner and an instructor or between an instructor and a host, except as the disclosed limited payment collection agent. We do not guarantee that a listing, user, class, venue, credential, statement, review, or outcome is accurate, lawful, safe, available, or suitable. Users must exercise reasonable judgment and comply with applicable safety instructions.

3 Listings Bookings and Attendance

A listing must accurately state the subject, instructor, venue or location type, date, time, duration, prerequisites, accessibility information, included materials, price, capacity, age restrictions, and material conditions. A booking becomes binding when ClassZ issues confirmation. A request awaiting instructor or host approval is not confirmed.

Learners must arrive on time, follow reasonable venue and instructor rules, behave respectfully, and avoid conduct that threatens safety or disrupts learning. Instructors and hosts may deny or end participation for unsafe, unlawful, abusive, discriminatory, harassing, or materially disruptive conduct. ClassZ may assist with communications but is not responsible for a user’s conduct.

4 Fees Subscriptions and Taxes

Learners pay the class price and any taxes or charges displayed before purchase. Instructors and hosts must maintain the applicable provider subscription. The standard instructor subscription is US $99 per year and the standard host subscription is US $149 per year, each charged in advance and automatically renewed unless cancelled before renewal. Cancelling stops future renewal and does not ordinarily produce a prorated refund for the current subscription period, except where law requires otherwise.

The subscription grants access to eligible platform features; it does not replace ClassZ commissions, payment-processing fees, venue charges, taxes, refunds, chargebacks, or other transaction-specific amounts. Before a provider confirms a transaction or publishes a paid listing, ClassZ will display or otherwise make available the applicable commission or fee schedule. By proceeding, the provider accepts that schedule. We may change fees prospectively with reasonable notice or disclosure before the affected transaction.

Users are responsible for taxes associated with their activities except taxes imposed directly on ClassZ’s net income. We may collect tax information, issue reporting forms, withhold amounts, or remit taxes where required. Payment services may be provided by third parties and are also governed by their terms.

5 Cancellations Refunds and ClassZ Credits

Unless a listing or mandatory law expressly provides otherwise, learner bookings are non-refundable. If a learner cancels within a period eligible under the policy shown at checkout, or if ClassZ approves an accommodation, the eligible value will be issued as ClassZ credits rather than returned in cash. Credits are promotional or contractual platform value, are not legal tender, are non-transferable, may be limited to eligible purchases, and have the validity period disclosed when issued. Credits are not redeemable for cash except where required by law.

If an instructor or host cancels, materially changes, or cannot provide a confirmed class or venue, ClassZ may issue credits, reschedule, substitute a reasonably comparable option, or refund the affected payment to the original payment method. ClassZ may choose the remedy based on the circumstances and applicable law. No-show learners are not entitled to a refund or credits unless the checkout policy states otherwise.

We may deduct refunds, credits, chargebacks, dispute costs, taxes, penalties, and other amounts owed from current or future provider payouts. ClassZ may withhold a payout while investigating fraud, safety concerns, legal demands, or a transaction dispute.

6 ClassZ Credits and Promotional Programs

Credits, points, vouchers, referral rewards, discounts, and promotional benefits are governed by the terms displayed when issued. They may expire, be limited by account, class, location, provider, or campaign, and may not be combined. We may correct balances affected by error, fraud, abuse, chargeback, or reversal. Purchased credits will be treated as required by applicable law; promotional credits may be changed or withdrawn prospectively.

7 User Content Reviews and Intellectual Property

Users retain ownership of content they submit. You grant ClassZ a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, adapt for technical display, distribute, and publicly display that content solely to operate, market, improve, and protect the platform and the relevant listing or class. You represent that you have the necessary rights and that the content is accurate and lawful.

Reviews must reflect genuine experiences and may not be manipulated, retaliatory, defamatory, discriminatory, or misleading. ClassZ may moderate or remove content that violates these Terms. ClassZ and its licensors retain all rights in the platform, branding, software, designs, databases, and materials not supplied by users. No rights are granted except the limited right to use the platform under these Terms.

8 Prohibited Conduct

• Breaking the law, infringing rights, discriminating, harassing, threatening, exploiting, or endangering another person.
• Providing false credentials, impersonating a person or organization, misrepresenting a class or venue, or manipulating reviews.
• Circumventing ClassZ fees or moving a relationship off-platform to avoid amounts due for a connection made through ClassZ.
• Scraping, reverse engineering, disrupting security, introducing malware, abusing messaging, or accessing data without authorization.
• Using the platform for weapons, illegal substances, sexual services, fraud, money laundering, or other prohibited activities.
• Recording a person or using their image, voice, materials, or personal data without a lawful basis and any required consent.

9 Safety Incidents and Emergencies

In an emergency, contact local emergency services first. Users must promptly report serious safety incidents to ClassZ through the platform. ClassZ may share information with emergency responders, insurers, professional advisers, payment providers, or authorities when reasonably necessary and legally permitted. Instructors and hosts remain responsible for their premises, activities, safeguarding measures, emergency plans, and compliance obligations.

10 Privacy and Communications

Our Privacy Policy explains how we collect and use personal information. Transactional communications are part of the service. Marketing communications may be withdrawn using the provided controls, although account, booking, safety, and legal notices may continue. Electronic notices and signatures satisfy writing requirements to the extent permitted by law.

11 Suspension and Termination

You may stop using ClassZ and may close your account subject to unresolved bookings, amounts owed, investigations, and legally required retention. We may suspend or terminate access immediately for serious or repeated violations, fraud, payment default, safety risk, legal necessity, or conduct likely to harm ClassZ or users. Provisions concerning fees, taxes, intellectual property, disputes, disclaimers, liability, indemnity, and records survive termination as applicable.

12 Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLASSZ AND THE PLATFORM ARE PROVIDED “AS IS” AND “AS AVAILABLE.” CLASSZ DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY THAT A CLASS, PROVIDER, VENUE, RESULT, AVAILABILITY, COMMUNICATION, OR PLATFORM FUNCTION WILL MEET A USER’S EXPECTATIONS. NOTHING IN THESE TERMS EXCLUDES RIGHTS THAT CANNOT LAWFULLY BE EXCLUDED.

13 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLASSZ WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, DATA, GOODWILL, OR OPPORTUNITY; OR THE ACTS, OMISSIONS, CONTENT, PROPERTY, INJURY, OR DISPUTES OF USERS OR THIRD PARTIES. CLASSZ’S AGGREGATE LIABILITY ARISING FROM THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF US $100 OR THE AMOUNTS PAID BY THE CLAIMANT TO CLASSZ DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY WHERE PROHIBITED BY LAW.

14 Indemnification

To the extent permitted by law, instructors, hosts, and business users will defend, indemnify, and hold harmless ClassZ, its affiliates, and their officers, directors, employees, and agents from third-party claims, losses, liabilities, penalties, and reasonable legal fees arising from their listings, classes, venues, personnel, taxes, insurance, content, breach of these Terms, or violation of law or another person’s rights. ClassZ will provide reasonable notice and cooperation, and may control the defence where its interests are affected.

15 Disputes Governing Law and Venue

Before filing a claim, the parties will attempt in good faith for 30 days to resolve it through written notice describing the dispute and requested relief. These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules, except that mandatory consumer protections of a user’s place of residence continue to apply. Unless mandatory law requires another forum, state and federal courts located in Delaware have exclusive jurisdiction. These Terms do not require mandatory arbitration and do not include a class-action waiver.

16 Changes and General Terms

We may update these Terms prospectively. Material changes will be notified through the platform, email, or another reasonable method and will take effect on the stated date. Continued use after the effective date constitutes acceptance where permitted by law. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder will continue. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; ClassZ may assign them in connection with a reorganization, financing, merger, acquisition, or sale of assets. These Terms, the Privacy Policy, the applicable provider agreement, and transaction disclosures form the entire agreement for platform use.

17 Contact

Questions, legal notices, and rights requests may be submitted through the contact method published on classz.ai. Formal notices to ClassZ must identify the sender, account email, relevant transaction, requested action, and a reliable return address.